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For up-to-date information about the Coronavirus in the Amarillo area, please visit www.amarillopublichealth.org.

 

Amarillo Public Library Resumes Curbside Service

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Amarillo Public Library is taking steps to reduce the risk of spreading COVID-19 in our community. All APL locations are now open to the public at limited capacity on the following schedule:            

Downtown Library: Monday through Saturday from 9 AM to 6 PM

Branch Libraries: Tuesday through Saturday from 9 AM to 6 PM

We will continue to offer curbside service at all locations as long as it is feasible.

Place an Order

To take advantage of this service, use the website to request materials, or call any library location during the hours of operation listed above, to request books, movies, or audiobooks. You can give us a list or ask us to pull a selection for you based on reading level and genre.

Our computer system generates our list of holds overnight, so if you’re wanting a same day pick up, please call the Library

 

Item Pickup

Once your request is ready we will call you to schedule a pickup. When you arrive we will be happy to bring those materials to your car.

The safety of our community—including our patrons and staff—is the most important consideration of this project, so all curbside transactions will be ENTIRELY CONTACTLESS.  That means:

  • Patrons need to call the library from the parking lot to let staff know they’ve arrived and which car they’re in.
  • Patrons will show staff a photo ID through a closed window.  Staff will not approach a car with windows down.
  • Staff will place materials on the curb and step away for the patron to retrieve.
  • For patrons visiting the library on foot or bicycle, waiting and pick-up areas will be designated on sidewalks so materials can be placed for pick-up while maintaining a safe distance.
  • Returned materials must be placed in exterior book returns.  Library staff will not accept returns directly from patrons.
  • Returned materials will be quarantined for three days, so those materials may remain on a patron’s account for several days after return.
  • Patrons can still check out 4 DVDs at one time, but the overall limit will be increased to 8 so that patrons have access to the movie collection while returned DVDs are still in quarantine. 

 

Other things you need to know:  

  • All checkouts will be for two weeks. Unless an extended checkout is requested.
  • Pick-ups for curbside service will take place between 10 AM and 5 PM on days that the library is open.
  • Donations to the Friends of the Amarillo Public Library Book Sale have resumed on a limited basis.  Please donate no more than two boxes at a time and please bring those to the Downtown Library where we have more space to store them.  Our staff will mark each box with a date so those boxes can remain unopened for 3 days.  

 

Common Questions 

Q: I’m wearing a mask.  Why can’t they just hand the materials to me?

To maintain the recommended distance of six feet, our curbside services are designed to be completely contactless.  We appreciate your understanding as we do everything possible to help our community flatten the curve.

 Q: I just put something on hold.  How soon will it be ready for pick-up?

Our computer system generates hold lists overnight, so library staff won’t pull your materials until the list is created on the following weekday morning.  If you are hoping for same-day service, it’s best to call the library.

 Q: Will I be able to pick up my materials the same day I request it?

In most cases yes, but depending on demand and staff availability, some orders may be not be ready until the following day, or longer if materials need to come from more than one library. 

 Q: According to the website, the materials I want are at several different libraries.  How long until they’re ready to be picked up?

Depending on when you make your request and where your materials are located, getting all your materials together could happen within one day or take up to 3.  Library staff will contact you when your materials are ready.

 Q: Can I just check out 8 movies right now?

No.  The new DVD limit is in place to allow library staff to safely quarantine library materials while still allowing patrons to access DVDs in our collection. 

 Q: I have some things checked out right now; when are they due?

Please check your account online or call the library if you are unsure about your due dates.  Also, be sure to ask us about Library Elf!

  Q: I’m not sure what I want.  Can you help?

Absolutely!  You can call the library and ask for suggestions or just ask us to choose a selection for you based on genres and reading levels. 

 Q: I still have questions.

We’re happy to help!  Please call us during the hours of operation provided above.  You can also send messages to the Library’s Facebook page which is monitored evenings and throughout the weekend.